Shipping & Return Policy

1. Shipping Methods and Timeframes:

We offer multiple shipping options to cater to your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Estimated delivery within 2-4 business days.

Holiday Period - please note that timeframes may extend during the Christmas and New year period.

2. Order Processing:

All orders are processed within 1-2 business days of payment verification, except for customized or made-to-order items, which may require additional processing time.

You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Costs:

Flat rate shipping costs:

  • Standard shipping: $11
  • Free standard shipping for purchases over $150
  • Express shipping: $15 (flat rate)
  • Additional shipping costs for made to order products

You can view the shipping cost during the checkout process.

4. Shipping Restrictions:

We currently ship to Australia and New Zealand only.

We do not ship to P.O. boxes. A physical address is required for delivery.

5. Lost or Delayed Shipments:

In the rare event of a lost or significantly delayed shipment, please contact our customer support team. We will work to resolve the issue promptly and provide a replacement or refund as necessary.

6. Returns and Exchanges:

Please refer to our Return Policy for information on returning or exchanging items.

7. Contact Information:

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at enquiries@teamkingies.com.au.

8. Changes to Shipping Policy:

We reserve the right to update and modify our shipping policy as needed. Any changes will be posted on our website with the updated policy date.

By placing an order with us, you agree to abide by the terms and conditions outlined in this Shipping Policy. Thank you for choosing Team Kingies for your online shopping needs.

At Team Kingies, we are committed to ensuring your satisfaction with every purchase you make from our online store. If you are not completely satisfied with your purchase, we are here to help. Please take a moment to review our return policy outlined below:

Returns Eligibility:

  1. Time Frame: You may return eligible items within 30 days of the date of purchase. After this period, unfortunately, we cannot offer you a refund or exchange.
  2. Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags, labels, and accessories intact.
  3. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to:

Returns Process:

  1. Contact Us: Before returning any item, please contact our customer service team at enquiries@teamkingies.com.au to initiate the return process. You will need to provide your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to proceed with the return.
  3. Packaging: Please ensure that the item is securely packaged to prevent damage during transit. Include a copy of your packing slip or a note with your RA number, name, and contact information inside the package.
  4. Shipping: You will be responsible for covering the shipping costs for returning your item. We recommend using a trackable shipping method to ensure the safe arrival of your return.

Refunds:

  1. Processing Time: We will inspect the returned item upon receipt and notify you of the status of your refund within 5-10 business days after receiving the return.
  2. Refund Method: If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider's policies.

Exchanges:

If you wish to exchange an item for a different size or color, please follow the same return process as outlined above. Once we receive and inspect the returned item, we will ship the replacement item to you.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, depending on product availability and your preference.

Questions and Assistance:

If you have any questions or need assistance with your return, please don't hesitate to contact our customer service team at enquiries@teamkingies.com.au.

Team Kingies values your business and is committed to providing a hassle-free return experience. We appreciate your trust in us and look forward to serving you again in the future.

Note: This return policy is subject to change without prior notice. Please refer to the return policy on our website for the most up-to-date information.